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NOEL Booking Conditions

 Please read these carefully before making your booking

A binding contract between us will be entered into upon the Holiday Confirmation Form being issued

a) Making a Booking

For all bookings including those made by telephone the person confirming the booking (the "Lead Name') must have authority to do so on behalf of all the other people covered by the booking and must have read and accepted these booking conditions

The Lead Name will be responsible for the full cost of the holiday and cancellation or amendment charges Once we have received your Booking Form and all appropriate payments, subject to availability, we will confirm the holiday by issuing a Confirmation Invoice This Confirmation invoice will be sent to the Lead Name, who must check the Confirmation Invoice and all other documentation sent by us as soon as they are received. If anything appears to be incorrect the Lead Name must notify us immediately as it may not be possible to make changes at a later stage. No liability can be accepted if the we are not notified of any inaccuracies within 10 days of dispatching the document in question

b) Payment

Bookings and reservations shall only be negotiated on payment of a deposit of 25% of the accommodation rental. The balance must be paid not later than ten weeks prior to departure. If payment is not received in full and on time we reserve the right to treat the booking as cancelled by you. In this case the cancellation charges as set out will be payable.

If we do not receive all payments due and a signed Booking Form within 7 days of the verbal confirmation of the booking the reservation will be released.

If you make a booking less than ten weeks from the date of departure the full cost of the property must be made prior to the issue of the confirmation of booking.

Receipt and banking of any deposit shall not constitute acceptance of any booking

c) Changes to Bookings

If you wish to make any changes to the confirmed booking you must notify us in writing as soon as possible. Whilst we will endeavour to assist we cannot guarantee to be able to meet any such requests.

d) Cancellation by You

Should you need to cancel a confirmed booking you must tell us in writing. This notice of cancellation will only be effective when we receive it in writing. We recommend that you use recorded delivery. As we may be unable to re let the property, the following cancellation charges will be payable by you. Where the cancellations charge is shown as a percentage this is calculated on the basis of the total cost payable by you.


                      
Cancellation Charges

Period before departure that written notification of cancellation is received by us. 

Cancellation charge

 

Over 60 days before departure

 

Deposit only

 

30 - 60 days before departure

 

50%

 

15 - 29 days before departure

 

75%

 

14 days or less

 

100%

 

Depending on the reason for cancellation you may be able to reclaim these cancellation charges (less any applicable excess) from your insurance company. You must however pay the cancellation charges due to us first.

e) Changes and Cancellation us.

We reserve the right to cancel your booking but only in the following circumstances and on the following terms

i) At any time owing to Force Majeure. Force Majeure means unforeseeable and unusual circumstances beyond our control. Such circumstances include but are not limited to war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster fire and adverse weather conditions

ii) If at the due date you have failed to pay the full balance of the property letting price, in accordance with clause b), in which case cancellation charges as per clause d) will apply.

f) Our Liability

i)  We accept responsibility for ensuring that all parts of the holiday we have agreed to arrange, as part of our contract, are provided to a reasonable standard and in accordance with that contract.

ii)  We do not accept liability for any disappointment which you may feel as a result of unrealistic expectations.

iii) We do not accept responsibility for the breakdown, malfunction or failure of any electrical appliance.

iv)  We are only liable for death bodily injury or illness arising as a direct result of the negligent acts of our agents, servants, subcontractors and suppliers, acting in the course of their employment and on our business.

v)   Any claims made must be notified in writing to us within 7 days of returmust n from holiday and shall be subject to English Law. You  assign to us all rights against any party to the claim and must give us and our insurers full assistance in claiming against such party.

g) Damage

A security deposit pledge will be required in addition to the final payment. The cheque for this deposit will not be cashed unless charges are incurred. A separate cheque for the final balance is also required payable to us.  Deposit cheques will be destroyed 28 days after your return from holiday, unless deductions have been advised in which case the balances will be refunded. Such deductions will be advised no later that 28 days after your return.

All damage and breakages will be charged to you and you must notify us or ‘Help Unlimited’ (whose details are on the notice board. Tel:971 867592) immediately and before the property is vacated so that repairs can be carried out as quickly as possible. We must also be advised immediately on return from the holiday. It is your responsibility to ensure that you have adequate personal liability insurance to cover any loss or damage to property not owned to you.

h) Promotional Accuracy

We have made every effort to ensure the information contained on our website is accurate and correct. Pictures are intended to give an overall impression rather than details of our property. We are not liable for any items of furniture or chattels which appear in the photographs which may have been changed or removed from the property and any aspects of the property environment which may have changed since the pictures were taken

General Details

Unless otherwise stated on the Booking Confirmation Form the normal time of occupation is after 3.00 pm of the arrival date and the property must be vacated by 10.00 am on the departure date

Normal weekly cleaning is included but a supplement will be charged if the kitchen area and utensils are not left clean. Linen and towels are changed weekly unless otherwise stated on the Booking Confirmation Form.

Only those people whose names appear on the Booking Confirmation Form may occupy the property unless otherwise agreed by us.

Where satellite TV is concerned we make no guarantee of the channels available